Aetna Global Benefits (AGB): a unique actor in the health
insurance sector

AGB is owned by a strong parent - Aetna Inc. Aetna is one of America's leading diversified health care benefits companies, serving approximately 34.9 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans, and medical management capabilities and health care management services for Medicaid plans. Their customers include employer groups, individuals, college students, part-time and hourly workers, health plans and government-sponsored plans in both the U.S. and internationally.

Aetna Global Benefits, the international segment of Aetna Inc., is a provider of comprehensive health benefits solutions to employees working, travelling and living in over 100 countries. Internationally, AGB provides medical expenses insurance for expatriates and local nationals in more than 100 countries. It is unique in having a network of front-line offices in the key expatriate locations - Tampa, London, Dubai, Hong Kong, Jakarta and Shanghai - to serve both policyholders and brokers. These service centres are staffed by experienced local people who understand their environment and can handle claims with the empathy and efficiency they warrant. To achieve these high standards heavy reliance is placed upon the quality and dedication of AGB staff. The emphasis and investment in staff development and the right tools to support them, means that AGB is able to offer a consistently high level of service, providing care to customers 24 hours a day 365 days a year.