How to make a claim
For each claim, a fully completed claim form must be submitted to us.
The claim form must be completed and signed by your physician and sent with
the original bills and receipts
for the treatment received. You have 180 days to submit your claims.
In patient / day-patient treatments
After doing your pre-certification, you will need to
send the original claim form and the unpaid invoices
( if given to you by the medical facility) to our
claims department (see claims dept. contact info below).
Emergency admission
In the event of Emergency admissions, You should contact the Medical Helpline as
soon as possible after admission and follow the steps described earlier for In-Patient
Treatment. Failure to contact the Medical Helpline will result in Treatment or any
Evacuation cost only being reimbursed at 50% of the costs incurred within the terms of
the Policy. Please do not delay obtaining Emergency Treatment.
Outpatient treatment
If You receive medical Treatment as an Out-Patient, Treatment must be
paid for in full by You before claiming reimbursement. In such instances
please ensure that a claim form is completed by You and the Physician or
Specialist Physician. Please remit this to the Goodhealth Claims Department
with all substantiating proof of Your claim, including the original invoices
and receipts, prescription and a written diagnosis from the Physician.
Please use the claim form specific to the plan under which you are covered.
All Claim forms should be sent to the following Goodhealth Worldwide offices:
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HONG KONG for Asia and the Pacific Rim
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3204A, 32/F Tower 1
Admiralty Centre
18 Harcourt Road
Hong Kong
|
TF +800 624 81000 
The toll free number only works in the following countries:
If you are calling from another location, please dial the + 852 number for the Hong Kong office.
T +852 2860 8000
F +852 2866 2555
E claims@goodhealth.com.hk
|
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LONDON for Europe and the Rest of the World
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2nd Floor
8 Eastcheap
London
EC3M 1AE
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TF +800 624 82000
The toll free number only works in the following countries:
If you reside in a country that is not listed please dial the +44 number for the London office.
T +44 (0) 870 442 4386
F +44 (0) 870 442 4387
E claims@goodhealth.co.uk
|
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MIAMI for North, Central, Latin America and the Caribbean
|
PO Box 144631
Coral Gables
Florida 33114
FL 33134
USA
|
TF 1 800 914 2176 (inside USA only)
T +1 305 443 6267
F +1 305 443 6648
E claims@goodhealthamericas.com
|
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DUBAI for the Middle East, Africa and Indian sub-continent
|
Suite 414-417
4th Floor Oud Metha Building
PO Box 6380
Dubai
United Arab Emirates
|
T +971 4 324 0040
F +971 4 324 3550
E claims@goodhealth.ae
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GHP Claim Form
