How to make a claim
For each claim, a fully completed claim form must be submitted to us.
The claim form must be completed and signed by your physician and sent with
the original bills and receipts
for the treatment received. You have 180 days to submit your claims.
-
In patient / day-patient treatments
After doing your pre-certification, you will need to
send the original claim form and the unpaid invoices
( if given to you by the medical facility) to our
claims department (see claims dept. contact info below).
-
Emergency admission
In the event of Emergency admissions, You should contact the International Member Service Center as soon as possible after admission and
follow the steps described earlier for In-Patient Treatment. Failure to contact the International Member Service Center will result in
Treatment or any Evacuation cost only being reimbursed at 50% of the costs incurred within the terms of the Policy.
Please do not delay obtaining Emergency Treatment.
-
Outpatient treatment
If You receive medical Treatment as an Out-Patient, Treatment must be
paid for in full by You before claiming reimbursement. In such instances
please ensure that a claim form is completed by You and the Physician or
Specialist Physician. Please remit this to the AGB Claims Department
with all substantiating proof of Your claim, including the original invoices
and receipts, prescription and a written diagnosis from the Physician.
Please use the claim form specific to the plan under which you are covered.
All Claim forms should be sent to the following Aetna Global Benefits (AGB) offices:
| HONG KONG for Asia and the Pacific Rim |
Aetna Global Benefits (Asia Pacific) Limited
Suite 401-403
DCH Commercial Centre
25 Westlands Road
Quarry Bay
Hong Kong |
TF +1 866 412 8750*
T +852 3071 5022
F +852 2147 9960
E AsiaPacServices@aetna.com
|
* International toll free number requires an access code. To locate the number for the country from which You are dialing from, click here. If Your country is not listed, please call collect on +1 559 490 4954.
|
| LONDON for Europe and the Rest of the World |
2nd Floor
8 Eastcheap
London
EC3M 1AE
|
TF +800 624 82000  The toll free number only works in the following countries:
If you reside in a country that is not listed please dial the +44 number for the London office.
T +44 (0) 870 442 4386
F +44 (0) 870 442 4387
E AmericasServices@aetna.com |
| TAMPA for North, Central, Latin America and the Caribbean |
PO Box 30258
Tampa, FL 33630-3248
USA
|
TF 1.866.545.3252
T +1.813.775.0220
F +1.813.775.0625
E AmericasServices@aetna.com
|
| DUBAI for the Middle East, Africa and Indian sub-continent |
Aetna Global Benefits (Middle East) LLC
Suite 416
Oud Metha Building
PO Box 6380
Dubai
United Arab Emirates |
T +971 4 438 7600
F +971 4 324 3550
E MiddleEastServices@aetna.com |
GHP Claim Form
